RENTAL POLICIES – DJ : AUDIO : VIDEO : LIGHTING

Rental Day = 24 hours

Rate Listed = Daily Rate
Weekly Rate (5 Day) = 4x Daily
Monthly Rate (28 Days) = 18x Daily

Please specify if your order is urgent. We will do our best to accommodate your needs. We do specialize in last minute/same day rentals - but you must call for availability.

PAYMENT TERMS (pick up)

We accept credit cards, check and cash as forms of payments for all rentals. However we must have a valid credit card on file with our office. All rentals MUST be paid for at the time of pick up. Payments in the form of a check must be in written from a company/business account or certified bank check. Rentals paid with a check must pre-pay and the check must clear our bank before we release any rental equipment.

SECURITY DEPOSITS

Some rentals require deposits from 25-100% of the total value of the equipment to be held for security purposes. All deposits must be secured on a credit or charge card (sorry, no check/debit cards). A pre-authorized amount for the deposit will be charged to your credit card. Upon the return of your rented equipment, this deposit will be released and the funds will be placed back on your card. For rentals over a 5 day period, special arrangements must be made. Higher deposits might be required for older, non-replaceable equipment, such as vintage, discontinued or rare gear.

RENTAL RESERVATIONS

To make a rental reservation, we require the following:

1. FULL NAME / Organization NAME (if applicable) Phone Number and Alternate Phone Number, Valid & Current State Issued ID, Pick Up Date & Time, Return Date & Time
2. Payment, Insurance, and Deposit Information:
   Reservations are held up to 24hours prior to the scheduled pick up date. If you do not contact us by that time, your reservation will be canceled. Payment arrangements must be made prior to the reservation expiration.
3. You are billed for RENTAL TIME / TIME OUT, not RENTAL USAGE. If you pick up your equipment past your scheduled pick up time, your rate remains the same. All equipment must be returned on the agreed upon date and time (listed on your contract) - we allow a 2 hour grace period - additional charges will apply if you are late on your return up to a maximum of the daily rate.

EQUIPMENT

We guarantee our equipment 100%. All equipment is thoroughly examined and quality tested prior to and directly after each rental to ensure that your event is successful and free of unexpected problems.

All problems with equipment must be reported immediately to DJPARENTALS.com to be considered for adjustment.

DJPARENTALS.com takes every precaution to prevent field failure, however, things do happen - especially with electronic equipment. We rotate our inventory to take advantage of the newest AV gear, and test each rental just before pickup or delivery. If the equipment does malfunction, our first priority is always given to day-of-event equipment failures (although these are extremely rare). When required, a replacement unit or service technician will be dispatched as soon as possible.

ALL RENTALS REQUIRE PERSONAL GUARANTEE ON FILE, OR A FULL SECURITY DEPOSIT.

PURCHASE ORDERS

If your company is on a purchase order basis, we must receive a hard copy of the purchase order, before the rental can be checked out.

PICK UP / DELIVERY/ SET UP / BREAK DOWN

PICK UP: All rentals are available for pick up after 2pm on the scheduled pick up date. If you require an early checkout, please inform us when making your reservation.

RENTAL DAY = 24 Hours. All rentals must be paid for at or before the time of pick up, all contracts signed and insurance information provided.

DELIVERY: If you require delivery of your rental items, please notify us at the time of your reservation. We require at least 7 business days notice for delivery scheduling, Rates start at $60 per delivery (Delivery = drop off & return) - based on rented equipment. Delivery DOES NOT include set up or break down of the rented equipment. Set up charges are in addtional to any delivery charges. You are responsible for breaking down the equipment, & properly staging the equipment so that our driver can pick up and load easily. ADDITIONAL charges will apply if our driver has to break down any equipment.

SET UP / BREAK DOWN: If you would like to have our company set up & break down your rented equipment, please inform our rental associate at the time of your reservation. Rates range from $75 - $125/hr - based on equipment rented. Arrangements must be made PRIOR to your the scheduled rental date.

 

RENTAL RETURNS

All rentals must be returned on the agreed upon date and time. The daily rental rate is based on a 24 hour period. Two hour grace periods are accepted. Rentals returned past the grace period will be subject to late fees (25% of contracted rental rate), or additional daily rate. Rentals are NOT to be kept beyond the scheduled return time and date, without prior notice and consent of DJPARENTALS.com. No allowance will be made for unused equipment.

SALES TAX

If you are tax exempt, and do not wish to be charged sales tax, we must receive a hard copy of your tax exempt certificate, before your rental is checked out. You may fax your tax exempt certificate to: 1.888.418.8451

HOURS OF OPERATION

NYC - M-F 11:00am - 7:00pm,  Sat 12:00pm - 7:00pm,  Sun Closed

RENTALS CANCELLATION POLICY

Due to the fact that all of our equipment is by reservation only, and your requested equipment is removed from our available equipment list.  We are forced to charge a Cancellation Fee to compensate for the time the equipment is not available, as follows:

- Day Of Event Cancellation - 75% of the total rental invoice
- Less Than 48 Hours Notice up to day of event - 50% of the total rental invoice
- More Than 48 Hours  - $25 Cancellation Fee

If you need to cancel, please let us know AS SOON AS POSSIBLE.

 

CONTACT INFORMATION

Phone: (888) 826-1299 ext 3
Email: CONTACT US